Terms & Conditions

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JFM postal address will be supplied via email if you require a returns label. The registered office is based in Worcestershire and is closed to the general public.
The following terms and conditions listed below will apply between you and JFM for the sale and purchase of the items contained in your basket. The terms do not affect your statutory rights. Your order data is protected. We keep this data in confidence according to our privacy statement.

By placing an order with JFM you accept these terms and conditions.  The terms and conditions are subject to change at any time, without prior notice, so please remember to check before placing your orders.

All rights, including copyright, in the content of these JFM web pages are owned, controlled or trademarked for these purposes by JFM. In accessing pages on this website, you are agreeing that the downloading of content from this website will be for your own individual and non-commercial use. You may not download, store (in any medium), copy, broadcast, transmit, show or play in public, adapt or change in any way the content of these web pages for any other purpose whatsoever without the prior written permission of the copyright owners.

Orders submitted through this website are subject to acceptance and product availability. The prices shown for products are correct at the time the information was entered, however, we reserve the right to change prices without prior notice.

Items displayed on our website are in stock unless specifically stated otherwise and we endeavour to despatch your order asap, (usually within a couple of days). Your credit card will only be charged for the goods we are despatching. If an item ordered is out of stock or there is an issue, you will be informed by e-mail or telephone using the information you have given during the ordering process.

You confirm that the information you enter during the ordering process is complete and accurate.

Once your order has been completed and submitted through our secure server, an email will be sent to the email address you have supplied to confirm your order has been received. It will state what you have ordered, the total cost and invoice number details. If for any reason your order is incomplete or contains a query we will contact you as soon as possible by email or telephone to explain and rectify the query.

JFM does not currently ship outside of the UK. We are looking forward to starting this later in 2019.

Prices are subject to change without prior notice. We will run offers from time to time so don’t forget to check us out regularly.

Prices shown are in UK Pounds and will be billed in UK Pounds Sterling. If your credit card company operate in a different currency, they will convert payment into pounds sterling to your local currency at the prevailing conversion rate at the time of the transaction. The purchaser is liable for any local, state or foreign country taxes, if you are ordering from outside the UK, you should check first regarding any taxes that you may be required to pay on receipt of the goods you order.

We use Braintree (a PayPal company) as our payment gateway as it is safe and secure. All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. We will contact you to inform you that your card issuer has refused to authorise payment. Please note we are never told the reason why the card issuer has declined authorisation, for confidentiality reasons. All orders submitted through this website can only be paid for by paypal, credit, debit or charge card.

Your statutory rights as a consumer are not affected if you wish to return a product bought form JFM. If an item is unsuitable when you receive it, provided it is returned in accordance with distance selling rights as detailed below in its original packaging and the inner sleeve is not opened we will be happy to refund the item. Whilst we will deal with returned items as quickly as possible, please allow up to a maximum of 28 days for returned products. When returning any product please ensure you obtain a certificate of posting, this may be required by us, in the event of non-receipt of your returned items.

We take great care in describing products as accurately as possible, we reserve the right to alter, withdraw or amend any description without prior notice, due mainly to manufacturers changes and improvements. There may be subtle variations from time to time due to changes in the manufacturing process. Where dimensions and sizes are given, these are approximate. Colours and materials may differ slightly to those shown due to colour variations through electronic media and connection quality. If in doubt, please contact us before you order for clarification purposes.

JFM shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Subject to our obligations under the Consumer Protection (Distance Selling Regulations) Act or any relevant consumer protection legislation to give you a refund, if you cancel your subscription or if we do not perform the contract within 28 days or any other agreed time, our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction.

We are required like all bona fide businesses, to inform you that by submitting your order to us, means we will hold your details on our database for marketing purposes and so that we can process your order. By submitting your order to us you are giving your consent for us to do this. You have our assurance that your details will not be sold, rented or hired to any third parties.

Distance Selling Rights Cancellation rights apply to orders placed on this site. Notice that you wish to cancel your order should be given by durable medium at any time up to 7 working days from the day after delivery.
You are advised that due to the nature of the goods that we sell, you are unable to cancel items that have the hygiene seal broken.
If you wish to cancel any item, you should return the goods by 1st or 2nd class Royal Mail post, and a certificate of posting should be obtained. The customer is responsible for the cost of returning the goods in this instance. Please email us for returns and we will supply you with the address. Your statutory rights remain unaffected.

If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.

The contract between you and JFM shall be governed by English Law and you and JFM submit to the exclusive jurisdiction of the English courts.